FAQ
1. What types of printing techniques do you offer?
We offer a range of professional printing techniques to meet your design and budget needs:
- Screen Printing – Ideal for high-volume orders with simple designs.
- DTG (Direct-to-Garment) – Best for small batches and complex, full-color artwork.
- Heat Transfer – Suitable for quick and cost-effective customization.
- Sublimation – Excellent for vibrant, all-over prints on polyester fabrics.
- Embroidery (Optional) – Adds a premium, textured finish to logos or emblems.
If you're not sure which method suits your project, our team will recommend the most efficient and visually appealing solution.
2. Can I use my own design? Will it remain confidential?
Yes, you can submit your original artwork in AI, PSD, PDF, or high-resolution PNG formats. If needed, we can sign an NDA to guarantee complete confidentiality. We ensure your designs will never be reused or shared without your permission.
What is a vector file?
A vector file is a scalable image format used in printing. A quick test: if the image remains sharp when zoomed in, it’s likely a vector. These files are ideal for maintaining clarity in large-scale prints.
3. What is your minimum order quantity (MOQ)?
Our standard MOQ is 100 pieces per design/color (mixed sizes allowed). Please contact us for flexible options tailored to your project scope.
4. Can I get a sample before placing a bulk order?
Yes. We offer:
- Digital mockups – Free
- Physical samples – Available for a small fee
Samples let you verify fabric quality, color accuracy, print details, and sizing before full production.
5. What shirt styles and materials do you offer?
We provide a variety of styles:
- Short-sleeve button-down shirts
- Long-sleeve dress shirts
- Hawaiian / resort-style shirts
- Oversized / casual-fit shirts
Available fabrics include:
- 100% cotton (combed, organic)
- Polyester blends
- Rayon / viscose (soft and flowy)
- Linen and other specialty fabrics (on request)
All materials are certified for durability and quality.
6. How do you ensure product quality and consistency?
Our process includes:
- Pre-production sample approval
- Strict in-line and final QC checks
- Color calibration systems for print consistency
- ISO and BSCI certified facilities
- Final inspection reports for bulk orders
We ensure batch-to-batch consistency even for repeat orders.
7. What is your production lead time?
Typical lead times:
- Sampling: 5–7 working days
- Bulk production: 15–35 days depending on complexity and quantity
You will receive a detailed timeline after order confirmation.
8. Do you offer private label or OEM/ODM services?
Yes, we support full OEM/ODM services including:
- Woven or printed labels
- Hang tags and barcodes
- Custom packaging
- Custom sizing and shirt patterns
We also assist with brand positioning and product development. Full custom options are available, though they may require longer timelines.
9. How do you handle shipping and logistics?
We ship globally using:
- Air freight (DHL, FedEx, UPS): 3–7 days
- Sea freight (FOB/CIF/DDP): 15–40 days
You may use your own forwarder or request our DDP delivery service directly to your warehouse.
10. Do you provide design assistance?
Yes. Our in-house design team can help with:
- Refining your artwork
- Creating print-ready files
- Developing patterns for various shirt styles
- Suggesting trendy styles for your target market
We can work from mood boards, sketches, or even verbal ideas.
11. Can I reorder the same design later? Will it look identical?
Yes. We store all approved design files, color settings, and print profiles to ensure consistent results. Just share your previous PO number or design code to repeat the same style, print, and packaging.
